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Our Warranty

Warranty Policy:

At CFG, we stand behind the quality and craftsmanship of our products, and we want you to feel confident in your purchase. That's why we offer a 2-year warranty on all CFG products from the date of purchase. This warranty covers any defects in materials or workmanship, and includes free repair or replacement of any product that fails due to a manufacturing defect.

In the unlikely event that you experience an issue with your CFG product, simply contact our customer service team, and we will be happy to assist you. Our team will work with you to troubleshoot the issue, and if necessary, provide you with instructions on how to return the product for repair or replacement.

Please note that this warranty does not cover damage caused by misuse, abuse, or normal wear and tear. If your product has been damaged due to any of these reasons, we may still be able to repair it for a fee. The Warranty does not cover batteries or USB ports, unless faulty from the beginning. 

Important Charging Notice: To ensure the longevity of your CFG rechargeable items' battery, please use only low-wattage chargers (up to 5 watts). High-wattage chargers, such as 30-watt chargers, can damage the battery and may void the warranty. Any battery damage resulting from the use of chargers that exceed recommended wattage will not be covered under warranty.

We want you to be completely satisfied with your CFG product, and we are committed to ensuring that you receive the highest level of customer service. If you have any questions about our warranty, or if you need assistance with a product, please do not hesitate to contact us at support@cablefreeguitar.com.

 

 

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