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Warranty, Shipping, Returns/Refunds, & Privacy Policies

Warranty Policy:

At CFG, we stand behind the quality and craftsmanship of our products, and we want you to feel confident in your purchase. That's why we offer a 2-year warranty on all CFG products from the date of purchase. This warranty covers any defects in materials or workmanship, and includes free repair or replacement of any product that fails due to a manufacturing defect.

In the unlikely event that you experience an issue with your CFG product, simply contact our customer service team, and we will be happy to assist you. Our team will work with you to troubleshoot the issue, and if necessary, provide you with instructions on how to return the product for repair or replacement.

Please note that this warranty does not cover damage caused by misuse, abuse, or normal wear and tear. If your product has been damaged due to any of these reasons, we may still be able to repair it for a fee. The Warranty does not cover batteries or USB ports, unless faulty from the beginning. 

We want you to be completely satisfied with your CFG product, and we are committed to ensuring that you receive the highest level of customer service. If you have any questions about our warranty, or if you need assistance with a product, please do not hesitate to contact us at support@cablefreeguitar.com.

 

 

 

 

Shipping Policy:

At CFG - Cable Free guitar, we are committed to ensuring a seamless shipping and delivery experience for our customers. We offer shipping to most major countries, and delivery times may vary depending on the destination.

All orders placed with CFG will ship from our Dallas, TX facility.

For customers in the USA, estimated delivery time is typically 2-4 business days, with the exception of Hawaii which may take 10-20 days to arrive.

In Canada, estimated delivery time is 6-10 business days.

Shipments anywhere else on the globe can take anywhere between 7 and 21 business days to be delivered.

To ensure affordability and convenience for our customers, CFG offers a flat rate shipping cost of USD5.90 for orders within the USA, and USD 15.90 for orders shipped to Canada. All other international shipments will cost USD24.90 flat rate.

FREE SHIPIPING: All orders going over USD120 will receive free shipping as a token of our appreciation.

In the unlikely event that your parcel takes longer than the estimated delivery time, please do not hesitate to reach out to us at support@cablefreeguitar.com and we will promptly investigate the matter.

Please note that tracking information for your order may take 1-2 days to become available after the parcel has been processed.

Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer. CFG is not responsible for any delays or additional charges incurred due to customs.

 

 

 

Returns & Refunds Policy:

We appreciate your support. If you need to make a return or exchange, you are welcome to do so within 30 days from receipt of your order.

Returns are 100% FREE for US customers, which means we will provide you with a prepaid shipping label to send back the item. Please note that non-US customers are not eligible for free returns, and return solutions will be offered on a case-by-case basis.

All returned items must be unused and in their original condition. We reserve the right to refuse a refund or exchange if the box or item is damaged, or if parts of the item are missing.

Please be aware that if it has been over 30 days since you received your item(s), we are unable to accept your return.

If you receive a faulty item, we will be happy to refund or replace the item within 30 days of receipt. Please send us a video of the item to support@cablefreeguitar.com, and one of our customer service team members will respond within 24 hours.

For US orders, the shipping cost for returns is 100% free. We will provide you with a prepaid shipping label. Simply submit the package at your local post office and wait for it to arrive. We will refund or exchange your purchase upon receipt. Please note that only the first return is free and paid by CFG. If you require a second return for any reason, the cost will be borne by the customer.

Please note that the refund will exclude the inbound shipping cost, if applied, and you will be refunded the product cost only.

We kindly remind our customers that each customer is eligible for one free return only. If you require a second return, the cost will be the responsibility of the customer.

 

Special Policy for T-Shirts:

T-Shirt Return and Replacement Policy: At CFG, we take pride in the quality of our custom-made t-shirts, crafted by our print-on-demand partner. To ensure the utmost satisfaction for our customers, we have specific policies in place for t-shirt returns:

  • No Remorse Returns: Due to the custom nature of print-on-demand products, we do not accept returns based on customer remorse. Please choose your products carefully before placing an order.

  • Damaged or Faulty Products: If your t-shirt arrives damaged or has a manufacturing fault, we are committed to replacing it at no additional cost to you. Please contact us within 30 days of receiving the product with photographic evidence of the damage or fault.

  • Lost Parcels: In the rare event that your t-shirt is lost in transit, we will reship the product to you without any additional charges.

  • Incorrect Sizing: Please ensure you select the correct size when ordering, as we cannot offer replacements for t-shirts ordered in the wrong size. Refer to our sizing guide to help make the right choice.



If you have any further questions or need assistance with your return or exchange, please feel free to contact us. We are here to help!

 

 

 

 

Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.cablefreeguitar.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We are committed to safeguarding your data and do not share your Personal Information with third-party factors. We respect your privacy and ensure that your information remains secure. When you provide your data, you can trust that it will only be used for the purposes stated in this Privacy Policy.

Please note that we may disclose your Personal Information if required by law or to respond to a lawful request for information, protect our rights, or comply with applicable laws and regulations.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cablefreeguitar.com.

SMS

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.sms

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