Thank You For Shopping With Us!
If you do need to make a return or exchange, you're welcome to do so within 30 days from receipt of your order.
Returns are 100% FREE! (for US customer only, non-US customers are not eligible for free returns and if a return is required, an offer/solution will be provided case by case)
All returned items must be sent back to us unused, and in their original condition. We reserve the right to refuse a refund or exchange if the box or the item is damaged, or if parts of the item are missing.
Please note if it has been over 30 days from the date you received your item(s), then we are unable to accept your return.
Faulty Item?
We will refund or replace the item purchased if it is found to be damaged when received and till 30 days upon receipt of the parcel. please send us a video of the item to support@cablefreeguitar.com and one of our costumer service team members will get back to you within 24 hours.
Shipping Cost (US orders only):
Returns are 100% free, it means we will send you a prepaid shipping label, all you have to do is submit the package at your local post office and wait for it to arrive. we will refund your purchase upon arrival. Only the first return is free and paid by CFG, if you require a second return, for any reason, it will be paid by the customer.
Note: Refund will exclude the inbound shipping cost if it was applied, and you will be refunded the product cost only.