Thank You For Shopping With Us!
We appreciate your support. If you need to make a return or exchange, you are welcome to do so within 30 days from receipt of your order.
Returns are 100% FREE for US customers, which means we will provide you with a prepaid shipping label to send back the item. Please note that non-US customers are not eligible for free returns, and return solutions will be offered on a case-by-case basis.
All returned items must be unused and in their original condition. We reserve the right to refuse a refund or exchange if the box or item is damaged, or if parts of the item are missing.
Please be aware that if it has been over 30 days since you received your item(s), we are unable to accept your return.
If you receive a faulty item, we will be happy to refund or replace the item within 30 days of receipt. Please send us a video of the item to email@example.com, and one of our customer service team members will respond within 24 hours.
For US orders, the shipping cost for returns is 100% free. We will provide you with a prepaid shipping label. Simply submit the package at your local post office and wait for it to arrive. We will refund or exchange your purchase upon receipt. Please note that only the first return is free and paid by CFG. If you require a second return for any reason, the cost will be borne by the customer.
Please note that the refund will exclude the inbound shipping cost, if applied, and you will be refunded the product cost only.
We kindly remind our customers that each customer is eligible for one free return only. If you require a second return, the cost will be the responsibility of the customer.
If you have any further questions or need assistance with your return or exchange, please feel free to contact us. We are here to help!